New Research

The Cost of Poor Software Quality in the US: A 2020 Report

The Cost of Poor Software Quality in the US: A 2020 Report

The Consortium for Information & Software Quality™ (CISQ™) released new research: The Cost of Poor Software Quality in the US: A 2020 Report.

This report was developed during especially turbulent times with the world battling a global pandemic. Yet, software continues to grow, proliferate, and enhance our digitally-enabled lives. As organizations undertake major digital transformations, software-based innovation and development rapidly expands. The result is a balancing act trying to deliver value at high speed without sacrificing quality.

This report seeks to quantify the impact of poor software quality on the United States economy referencing publicly available source material. For 2020, we estimate that figure to be approximately $2.08 trillion, including the following:

  • Unsuccessful IT/software projects - $260 billion (up from $177.5 billion in 2018)
  • Poor quality in legacy systems - $520 billion (down from $635 billion in 2018)
  • Operational software failures - $1.56 trillion (up from $1.275 trillion in 2018)

Download the Report

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