The Cost of Poor Software Quality in the US: A 2020 Report
The Consortium for Information & Software Quality™ (CISQ™) released new research: The Cost of Poor Software Quality in the US: A 2020 Report.
This report was developed during especially turbulent times with the world battling a global pandemic. Yet, software continues to grow, proliferate, and enhance our digitally-enabled lives. As organizations undertake major digital transformations, software-based innovation and development rapidly expands. The result is a balancing act trying to deliver value at high speed without sacrificing quality. .
This report seeks to quantify the impact of poor software quality on the United States economy referencing publicly available source material. For 2020, we estimate that figure to be approximately $2.08 trillion, including the following:
- Unsuccessful IT/software projects - $260 billion (up from $177.5 billion in 2018)
- Poor quality in legacy systems - $520 billion (down from $635 billion in 2018)
- Operational software failures - $1.56 trillion (up from $1.275 trillion in 2018)
