CISQ Recommendation Guide

Effective Software Quality Metrics for ADM Service Level Agreements

Authors: Dr. Bill Curtis, CISQ
Bill Dickenson and Chris Kinsey, Strategy on the Web

CISQ Recommendation Guide

 

Move beyond traditional "time-based" service level agreements (SLAs) to vendor agreements that contract around the quality of code. This guide discusses how to set SLA measurements for structural quality characteristics (security, reliability, etc.) to lower risk, improve application ROI, and incent vendor performance to a defined standard.

 

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